:root{
  --cist-primary:#0D3B78;
  --cist-primary-2:#2F6BFF;
  --cist-accent:#3FA9F5;
  --cist-graphite:#3C3F46;
  --cist-muted:#6B7280;
  --cist-border:#D9DEE7;
  --cist-bg:#F4F7FB;
  --cist-white:#FFFFFF;
  --cist-success:#DDF5E8;
  --cist-warning:#FFF2D8;
  --cist-danger:#FDE2E2;
}

body.cist-body{
  margin:0;
  background:var(--cist-bg);
  color:var(--cist-graphite);
  font-family:"Segoe UI","Inter",Arial,sans-serif;
}

.cist-shell{
  display:flex;
  min-height:100vh;
}

.cist-sidebar{
  width:270px;
  background:linear-gradient(180deg,var(--cist-primary) 0%, #0A2E5E 100%);
  color:#fff;
  padding:1.5rem 1rem;
  position:sticky;
  top:0;
  height:100vh;
}

.sidebar-brand{
  display:flex;
  gap:1rem;
  align-items:center;
  margin-bottom:2rem;
}

.sidebar-logo{
  width:58px;
  height:58px;
  object-fit:contain;
  background:#fff;
  border-radius:14px;
  padding:.45rem;
}

.sidebar-app{
  font-size:1rem;
  font-weight:700;
}

.sidebar-sub{
  font-size:.78rem;
  line-height:1.25;
  opacity:.85;
}

.sidebar-nav{
  display:flex;
  flex-direction:column;
  gap:.5rem;
}

.sidebar-link{
  color:#fff;
  text-decoration:none;
  padding:.85rem 1rem;
  border-radius:12px;
  transition:.2s ease;
  opacity:.94;
}

.sidebar-link:hover{
  background:rgba(255,255,255,.12);
  color:#fff;
}

.sidebar-link-danger:hover{
  background:rgba(255,255,255,.08);
}

.cist-main{
  flex:1;
  min-width:0;
}

.cist-topbar{
  background:#fff;
  border-bottom:1px solid var(--cist-border);
  padding:1rem 1.5rem;
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
}

.page-title{
  font-size:1.45rem;
  font-weight:700;
  color:var(--cist-primary);
}

.page-subtitle{
  color:var(--cist-muted);
  font-size:.9rem;
}

.topbar-user{
  display:flex;
  align-items:center;
  gap:.85rem;
}

.topbar-user-meta{
  font-size:.85rem;
  color:var(--cist-muted);
}

.cist-content{
  padding:1.5rem;
}

.cist-card{
  background:#fff;
  border:1px solid var(--cist-border);
  border-radius:18px;
  box-shadow:0 6px 20px rgba(13,59,120,.06);
}

.kpi-card{
  padding:1.15rem 1.25rem;
}

.kpi-label{
  font-size:.85rem;
  color:var(--cist-muted);
  margin-bottom:.35rem;
}

.kpi-value{
  font-size:1.9rem;
  font-weight:800;
  color:var(--cist-primary);
  line-height:1;
}

.form-card{
  padding:1.5rem;
}

.form-section-title{
  font-size:1rem;
  font-weight:700;
  color:var(--cist-primary);
  margin-bottom:.9rem;
}

.classification-box{
  border:1px dashed var(--cist-primary-2);
  background:#F7FAFF;
  border-radius:16px;
  padding:1rem;
}

.table thead th{
  background:#F8FAFD;
  color:var(--cist-graphite);
  border-bottom:1px solid var(--cist-border);
  font-weight:700;
  font-size:.88rem;
}

.badge-soft-primary{
  background:rgba(13,59,120,.12);
  color:var(--cist-primary);
}

.badge-soft-warning{
  background:var(--cist-warning);
  color:#8a5a00;
}

.badge-soft-success{
  background:var(--cist-success);
  color:#1e6b3a;
}

.badge-soft-danger{
  background:var(--cist-danger);
  color:#9b1c1c;
}

.badge-soft-secondary{
  background:#EEF2F7;
  color:#5D6778;
}

.badge-soft-info{
  background:#E4F4FF;
  color:#0A5E94;
}

.auth-wrap{
  min-height:100vh;
  display:grid;
  grid-template-columns:1.1fr .9fr;
  background:linear-gradient(135deg,#0C376E 0%, #163B73 45%, #2457B8 100%);
}

.auth-brand{
  color:#fff;
  padding:3rem;
  display:flex;
  flex-direction:column;
  justify-content:center;
  gap:1.2rem;
}

.auth-brand img{
  width:120px;
  background:#fff;
  border-radius:24px;
  padding:.9rem;
}

.auth-panel{
  background:#F4F7FB;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:2rem;
}

.auth-card{
  width:100%;
  max-width:520px;
  background:#fff;
  border:1px solid var(--cist-border);
  border-radius:22px;
  box-shadow:0 10px 30px rgba(13,59,120,.08);
  padding:2rem;
}

.auth-title{
  color:var(--cist-primary);
  font-weight:800;
  margin-bottom:.35rem;
}

.auth-subtitle{
  color:var(--cist-muted);
  margin-bottom:1.5rem;
}

@media (max-width: 991.98px){
  .auth-wrap{ grid-template-columns:1fr; }
  .auth-brand{ display:none; }
  .cist-sidebar{ display:none; }
  .cist-content{ padding:1rem; }
}

.ticket-meta-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:1rem;
}

.meta-item{
  background:#F8FAFD;
  border:1px solid var(--cist-border);
  border-radius:14px;
  padding:.9rem 1rem;
}

.meta-label{
  font-size:.78rem;
  color:var(--cist-muted);
  margin-bottom:.25rem;
}

.meta-value{
  font-weight:600;
  color:var(--cist-graphite);
  word-break:break-word;
}

.chat-wrap{
  border:1px solid var(--cist-border);
  border-radius:18px;
  background:#fff;
  padding:1rem;
}

.chat-log{
  max-height:460px;
  overflow:auto;
  padding-right:.5rem;
}

.chat-message{
  margin-bottom:1rem;
  display:flex;
}

.chat-message.admin{
  justify-content:flex-end;
}

.chat-bubble{
  max-width:78%;
  border-radius:18px;
  padding:.85rem 1rem;
  box-shadow:0 3px 12px rgba(13,59,120,.05);
  border:1px solid var(--cist-border);
  background:#F8FAFD;
}

.chat-message.admin .chat-bubble{
  background:#EEF5FF;
}

.chat-meta{
  font-size:.75rem;
  color:var(--cist-muted);
  margin-bottom:.35rem;
}

.chat-text{
  white-space:pre-wrap;
  word-break:break-word;
}

.chat-attachment{
  margin-top:.55rem;
}

.rating-stars{
  display:flex;
  gap:.35rem;
}

.rating-stars input{
  display:none;
}

.rating-stars label{
  font-size:1.8rem;
  cursor:pointer;
  color:#C9D2E3;
}

.rating-stars input:checked ~ label,
.rating-stars label:hover,
.rating-stars label:hover ~ label{
  color:#FFB400;
}

.rating-stars{
  flex-direction:row-reverse;
  justify-content:flex-end;
}

@media (max-width: 991.98px){
  .ticket-meta-grid{
    grid-template-columns:1fr;
  }

  .chat-bubble{
    max-width:92%;
  }
}

.sidebar-nav .sidebar-link{
  display:block;
}

.topbar-user{
  display:flex;
  align-items:center;
  gap:1rem;
}

.topbar-user > .text-end{
  min-width:180px;
}

@media (max-width: 991.98px){
  .topbar-user > .text-end{
    display:none;
  }
}

.ticket-ops-flags{
  display:flex;
  flex-wrap:wrap;
  gap:.35rem;
  margin-top:.35rem;
}

.ticket-ops-flags-inline{
  display:flex;
  flex-wrap:wrap;
  gap:.35rem;
  justify-content:flex-end;
}

.ticket-ops-flag{
  display:inline-flex;
  align-items:center;
  gap:.35rem;
  padding:.22rem .55rem;
  border-radius:999px;
  background:#F4F7FB;
  border:1px solid var(--cist-border);
  color:var(--cist-primary);
  font-size:.72rem;
  font-weight:600;
}

.ticket-ops-flag.warning{
  background:#FFF7E8;
  color:#8a5a00;
}

.ticket-ops-flag.success{
  background:#EAF7F0;
  color:#1e6b3a;
}

.ticket-ops-flag.info{
  background:#EEF5FF;
  color:#0A5E94;
}

.ticket-ops-flag.secondary{
  background:#F4F7FB;
  color:#5D6778;
}

.ticket-view-head{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:1rem;
  flex-wrap:wrap;
}

.ticket-view-badges{
  display:flex;
  gap:.5rem;
  align-items:center;
  flex-wrap:wrap;
}

.ticket-chat-empty{
  color:var(--cist-muted);
  text-align:center;
  padding:1rem 0;
}


.cist-toast-host{
  position:fixed;
  top:1.25rem;
  right:1.25rem;
  z-index:1080;
  display:flex;
  flex-direction:column;
  gap:.75rem;
  width:min(380px, calc(100vw - 2rem));
}

.cist-toast{
  background:#fff;
  border:1px solid var(--cist-border);
  border-left:5px solid var(--cist-primary-2);
  border-radius:16px;
  box-shadow:0 14px 32px rgba(13,59,120,.16);
  padding:1rem 1rem .95rem;
  transform:translateY(-8px);
  opacity:0;
  transition:opacity .18s ease, transform .18s ease;
}

.cist-toast.show{
  opacity:1;
  transform:translateY(0);
}

.cist-toast.success{ border-left-color:#2B8A57; }
.cist-toast.warning{ border-left-color:#C78C12; }
.cist-toast.danger{ border-left-color:#B42318; }

.cist-toast-head{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:.75rem;
  margin-bottom:.35rem;
}

.cist-toast-title{
  font-weight:700;
  color:var(--cist-primary);
}

.cist-toast.danger .cist-toast-title{ color:#8f1d1d; }
.cist-toast.warning .cist-toast-title{ color:#8a5a00; }
.cist-toast.success .cist-toast-title{ color:#21633f; }

.cist-toast-body{
  color:var(--cist-graphite);
  line-height:1.45;
}

.cist-toast-close{
  border:0;
  background:transparent;
  color:var(--cist-muted);
  font-size:1.2rem;
  line-height:1;
  cursor:pointer;
  padding:0;
}

.ticket-attachment-card,
.chat-attachment-card{
  background:#F8FAFD;
  border:1px solid var(--cist-border);
  border-radius:14px;
}

.ticket-attachment-card{
  padding:.8rem .9rem;
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
}

.ticket-attachment-main,
.chat-attachment-main{
  display:flex;
  align-items:center;
  gap:.85rem;
  min-width:0;
}

.ticket-attachment-info,
.chat-attachment-info{
  min-width:0;
}

.ticket-attachment-name,
.chat-attachment-name{
  font-weight:600;
  color:var(--cist-graphite);
  word-break:break-word;
}

.ticket-attachment-kind,
.chat-attachment-kind{
  font-size:.78rem;
  color:var(--cist-muted);
  margin-top:.15rem;
}

.ticket-attachment-thumb-link,
.chat-attachment-thumb-link{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  background:#fff;
  border:1px solid var(--cist-border);
  border-radius:12px;
  overflow:hidden;
  flex:0 0 auto;
}

.ticket-attachment-thumb{
  width:72px;
  height:72px;
  object-fit:cover;
  display:block;
}

.chat-attachment-thumb{
  width:78px;
  height:78px;
  object-fit:cover;
  display:block;
}

.ticket-attachment-file-icon,
.chat-attachment-file-icon{
  width:72px;
  height:72px;
  display:flex;
  align-items:center;
  justify-content:center;
  background:#EEF5FF;
  color:var(--cist-primary);
  font-size:.78rem;
  font-weight:700;
  text-transform:uppercase;
  border-radius:12px;
  border:1px solid rgba(13,59,120,.08);
}

.chat-attachment-file-icon{
  width:78px;
  height:78px;
}

.chat-attachment{
  margin-top:.75rem;
}

.chat-attachment-card{
  padding:.7rem;
}

.chat-attachment-actions{
  display:flex;
  gap:.45rem;
  margin-top:.7rem;
  flex-wrap:wrap;
}

@media (max-width: 991.98px){
  .ticket-attachment-card{
    flex-direction:column;
    align-items:flex-start;
  }

  .cist-toast-host{
    left:1rem;
    right:1rem;
    width:auto;
  }
}

.ticket-attachment-thumb-link,
.chat-attachment-thumb-link{
  padding:0;
  appearance:none;
  cursor:pointer;
}

.cist-preview-open{
  overflow:hidden;
}

.cist-preview-modal{
  position:fixed;
  inset:0;
  z-index:1095;
  display:none;
}

.cist-preview-modal.show{
  display:block;
}

.cist-preview-backdrop{
  position:absolute;
  inset:0;
  background:rgba(15,23,42,.62);
}

.cist-preview-dialog{
  position:relative;
  z-index:1;
  width:min(1080px, calc(100vw - 2rem));
  height:min(88vh, 820px);
  margin:4vh auto;
  background:#fff;
  border-radius:20px;
  box-shadow:0 24px 54px rgba(15,23,42,.26);
  border:1px solid rgba(217,222,231,.9);
  overflow:hidden;
  display:flex;
  flex-direction:column;
}

.cist-preview-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
  padding:1rem 1.25rem;
  border-bottom:1px solid var(--cist-border);
  background:#F8FAFD;
}

.cist-preview-title{
  font-weight:700;
  color:var(--cist-primary);
  min-width:0;
  word-break:break-word;
}

.cist-preview-close{
  border:0;
  background:transparent;
  color:var(--cist-muted);
  font-size:1.5rem;
  line-height:1;
  cursor:pointer;
}

.cist-preview-body{
  flex:1;
  min-height:0;
  background:#fff;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:1rem;
}

.cist-preview-image{
  max-width:100%;
  max-height:100%;
  object-fit:contain;
  border-radius:14px;
}

.cist-preview-frame{
  width:100%;
  height:100%;
  border:0;
  border-radius:12px;
  background:#fff;
}

@media (max-width: 767.98px){
  .cist-preview-dialog{
    width:calc(100vw - 1rem);
    height:calc(100vh - 1rem);
    margin:.5rem auto;
    border-radius:16px;
  }

  .cist-preview-body{
    padding:.5rem;
  }
}


.cist-summary-note{
  margin-top:.85rem;
  padding:.85rem 1rem;
  border:1px dashed var(--cist-border);
  border-radius:14px;
  background:#F8FAFD;
  color:var(--cist-muted);
  font-size:.88rem;
  line-height:1.45;
}

.cist-activity-list{
  display:flex;
  flex-direction:column;
  gap:1rem;
}

.cist-activity-item{
  display:flex;
  gap:.85rem;
  align-items:flex-start;
}

.cist-activity-dot{
  width:12px;
  height:12px;
  border-radius:999px;
  margin-top:.35rem;
  flex:0 0 auto;
  background:#CBD5E1;
  box-shadow:0 0 0 4px #F8FAFD;
}

.cist-activity-dot.primary{ background:var(--cist-primary); }
.cist-activity-dot.secondary{ background:#64748B; }
.cist-activity-dot.info{ background:#0EA5E9; }
.cist-activity-dot.success{ background:#22A06B; }
.cist-activity-dot.warning{ background:#D97706; }

.cist-activity-content{
  flex:1;
  min-width:0;
  border-left:1px solid var(--cist-border);
  padding-left:1rem;
  padding-bottom:.25rem;
}

.cist-activity-head{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:1rem;
  margin-bottom:.2rem;
}

.cist-activity-title{
  font-weight:700;
  color:var(--cist-primary);
}

.cist-activity-date{
  color:var(--cist-muted);
  font-size:.8rem;
  white-space:nowrap;
}

.cist-activity-text{
  color:var(--cist-graphite);
  line-height:1.45;
  word-break:break-word;
}

.reclass-history-list{
  display:flex;
  flex-direction:column;
  gap:.9rem;
}

.reclass-history-item{
  border:1px solid var(--cist-border);
  border-radius:14px;
  background:#F8FAFD;
  padding:.9rem 1rem;
}

.reclass-history-top{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:1rem;
  margin-bottom:.45rem;
}

.reclass-history-title{
  font-weight:700;
  color:var(--cist-primary);
}

.reclass-history-date{
  color:var(--cist-muted);
  font-size:.8rem;
  white-space:nowrap;
}

.reclass-history-flow{
  color:var(--cist-graphite);
  line-height:1.45;
}

.reclass-history-flow strong{
  color:var(--cist-primary);
}

.reclass-history-motive{
  margin-top:.45rem;
  color:var(--cist-muted);
  font-size:.9rem;
}

.cist-confirm-modal{
  position:fixed;
  inset:0;
  z-index:1096;
  display:none;
}

.cist-confirm-modal.show{
  display:block;
}

.cist-confirm-backdrop{
  position:absolute;
  inset:0;
  background:rgba(15,23,42,.62);
}

.cist-confirm-dialog{
  position:relative;
  z-index:1;
  width:min(540px, calc(100vw - 2rem));
  margin:12vh auto;
  background:#fff;
  border-radius:20px;
  box-shadow:0 24px 54px rgba(15,23,42,.26);
  border:1px solid rgba(217,222,231,.9);
  overflow:hidden;
}

.cist-confirm-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
  padding:1rem 1.25rem;
  border-bottom:1px solid var(--cist-border);
  background:#F8FAFD;
}

.cist-confirm-title{
  font-weight:700;
  color:var(--cist-primary);
}

.cist-confirm-close{
  border:0;
  background:transparent;
  color:var(--cist-muted);
  font-size:1.5rem;
  line-height:1;
  cursor:pointer;
}

.cist-confirm-body{
  padding:1.15rem 1.25rem .5rem;
  color:var(--cist-graphite);
  line-height:1.5;
}

.cist-confirm-actions{
  display:flex;
  justify-content:flex-end;
  gap:.75rem;
  padding:0 1.25rem 1.2rem;
}

@media (max-width: 767.98px){
  .cist-activity-head,
  .reclass-history-top{
    flex-direction:column;
    gap:.35rem;
  }

  .cist-activity-date,
  .reclass-history-date{
    white-space:normal;
  }

  .cist-confirm-dialog{
    width:calc(100vw - 1rem);
    margin:1rem auto;
    border-radius:16px;
  }

  .cist-confirm-actions{
    flex-direction:column-reverse;
  }
}


.ticket-activity-shortcut .form-section-title{
  margin-bottom:.25rem;
}

.ticket-activity-toolbar{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
  flex-wrap:wrap;
}

.ticket-activity-toolbar-text{
  color:var(--cist-muted);
  font-size:.9rem;
  line-height:1.5;
  max-width:760px;
}

.ticket-list-toolbar-actions{
  display:flex;
  gap:.5rem;
  flex-wrap:wrap;
}

.ticket-list-quick-links,
.ticket-list-active-filters,
.ticket-list-pagination-links,
.ticket-list-row-actions{
  display:flex;
  flex-wrap:wrap;
  gap:.5rem;
}

.ticket-list-quick-link{
  display:inline-flex;
  align-items:center;
  padding:.55rem .9rem;
  border:1px solid var(--cist-border);
  border-radius:999px;
  background:#fff;
  color:var(--cist-primary);
  text-decoration:none;
  font-weight:600;
  font-size:.88rem;
  transition:all .18s ease;
}

.ticket-list-quick-link:hover,
.ticket-list-quick-link.active{
  background:var(--cist-primary);
  border-color:var(--cist-primary);
  color:#fff;
}

.ticket-list-filter-chip{
  display:inline-flex;
  align-items:center;
  padding:.38rem .7rem;
  border-radius:999px;
  background:#F3F6FB;
  color:var(--cist-graphite);
  border:1px solid var(--cist-border);
  font-size:.82rem;
}

.ticket-list-pagination{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:1rem;
  flex-wrap:wrap;
  padding-top:1rem;
  border-top:1px solid var(--cist-border);
}

.ticket-list-row-actions{
  justify-content:flex-end;
}

@media (max-width: 991.98px){
  .ticket-list-pagination,
  .ticket-list-row-actions{
    justify-content:flex-start;
  }
}


.ticket-focus-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:1rem;
}

.ticket-focus-card{
  border:1px solid var(--cist-border);
  border-radius:16px;
  background:#fff;
  padding:1rem 1rem .95rem;
  box-shadow:0 4px 14px rgba(13,59,120,.04);
}

.ticket-focus-label{
  color:var(--cist-muted);
  font-size:.83rem;
  font-weight:700;
  margin-bottom:.35rem;
}

.ticket-focus-value{
  color:var(--cist-primary);
  font-size:1.7rem;
  font-weight:800;
  line-height:1;
  margin-bottom:.45rem;
}

.ticket-focus-help{
  color:var(--cist-muted);
  font-size:.8rem;
}

.ticket-list-toggle-row{
  display:flex;
  flex-wrap:wrap;
  gap:.9rem 1.1rem;
  padding:.3rem 0 0;
}

.ticket-toggle-check{
  display:flex;
  align-items:center;
  gap:.5rem;
  color:var(--cist-text);
  font-size:.92rem;
}

.ticket-toggle-check input{
  width:1rem;
  height:1rem;
}

.ticket-row-attention{
  background:rgba(255,193,7,.08);
}

.ticket-ops-flag.light{
  background:#eef2f7;
  color:#516070;
}

.ticket-ops-flag.danger{
  background:rgba(220,53,69,.12);
  color:#a61d2d;
}

@media (max-width: 1200px){
  .ticket-focus-grid{
    grid-template-columns:repeat(2,minmax(0,1fr));
  }
}

@media (max-width: 767.98px){
  .ticket-focus-grid{
    grid-template-columns:1fr;
  }

  .ticket-list-toggle-row{
    flex-direction:column;
    align-items:flex-start;
    gap:.6rem;
  }
}

.ticket-detail-kpi-grid{
  display:grid;
  grid-template-columns:repeat(5,minmax(0,1fr));
  gap:1rem;
}

.ticket-detail-kpi-card{
  background:#fff;
  border:1px solid var(--cist-border);
  border-radius:18px;
  padding:1rem 1rem .95rem;
  box-shadow:0 6px 18px rgba(13,59,120,.05);
}

.ticket-detail-kpi-label{
  color:var(--cist-muted);
  font-size:.8rem;
  font-weight:700;
  margin-bottom:.35rem;
}

.ticket-detail-kpi-value{
  color:var(--cist-primary);
  font-size:1.45rem;
  font-weight:800;
  line-height:1.1;
  margin-bottom:.35rem;
  word-break:break-word;
}

.ticket-detail-kpi-help{
  color:var(--cist-muted);
  font-size:.8rem;
  line-height:1.45;
}

.ticket-detail-guidance{
  display:flex;
  align-items:flex-start;
  gap:1rem;
  padding:1rem 1.1rem;
  border-radius:18px;
  border:1px solid var(--cist-border);
  background:#fff;
}

.ticket-detail-guidance-badge{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:118px;
  padding:.48rem .8rem;
  border-radius:999px;
  font-size:.76rem;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.04em;
  background:#EEF5FF;
  color:#0A5E94;
}

.ticket-detail-guidance-title{
  color:var(--cist-primary);
  font-size:1rem;
  font-weight:800;
  margin-bottom:.18rem;
}

.ticket-detail-guidance-text{
  color:var(--cist-graphite);
  line-height:1.55;
}

.ticket-detail-guidance.info{
  background:#F7FBFF;
  border-color:#D7E8F6;
}
.ticket-detail-guidance.info .ticket-detail-guidance-badge{
  background:#E7F2FC;
  color:#0A5E94;
}

.ticket-detail-guidance.success{
  background:#F5FBF7;
  border-color:#D4EBD9;
}
.ticket-detail-guidance.success .ticket-detail-guidance-badge{
  background:#E9F7EE;
  color:#1E6B3A;
}

.ticket-detail-guidance.warning{
  background:#FFF9F0;
  border-color:#F3E1B7;
}
.ticket-detail-guidance.warning .ticket-detail-guidance-badge{
  background:#FFF0CC;
  color:#8A5A00;
}

.ticket-detail-guidance.secondary{
  background:#F8FAFD;
  border-color:#D9DEE7;
}
.ticket-detail-guidance.secondary .ticket-detail-guidance-badge{
  background:#EEF2F7;
  color:#5D6778;
}

.ticket-detail-guidance.danger{
  background:#FFF5F5;
  border-color:#F2D2D7;
}
.ticket-detail-guidance.danger .ticket-detail-guidance-badge{
  background:#FDEBED;
  color:#A61D2D;
}

.ticket-detail-inline-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:1rem;
}

.ticket-quick-replies{
  display:flex;
  flex-wrap:wrap;
  gap:.55rem;
}

.ticket-quick-reply{
  appearance:none;
  border:1px solid var(--cist-border);
  background:#fff;
  color:var(--cist-primary);
  border-radius:999px;
  padding:.5rem .8rem;
  font-size:.84rem;
  font-weight:600;
  line-height:1.1;
  cursor:pointer;
  transition:all .18s ease;
}

.ticket-quick-reply:hover{
  background:var(--cist-primary);
  color:#fff;
  border-color:var(--cist-primary);
}

@media (max-width: 1399.98px){
  .ticket-detail-kpi-grid{
    grid-template-columns:repeat(3,minmax(0,1fr));
  }
}

@media (max-width: 991.98px){
  .ticket-detail-kpi-grid,
  .ticket-detail-inline-grid{
    grid-template-columns:1fr;
  }

  .ticket-detail-guidance{
    flex-direction:column;
  }
}

/* === Sidebar / topbar refresh === */
.cist-sidebar{
  width:244px;
  padding:1.25rem .9rem;
  box-shadow:inset -1px 0 0 rgba(255,255,255,.06);
}
.sidebar-section-title{
  font-size:.72rem;
  text-transform:uppercase;
  letter-spacing:.08em;
  color:rgba(255,255,255,.68);
  margin:0 0 .7rem .4rem;
  font-weight:700;
}
.sidebar-link{
  display:flex;
  align-items:center;
  gap:.8rem;
  font-weight:600;
  padding:.82rem .95rem;
}
.sidebar-link i{
  font-size:1rem;
  width:1.15rem;
  text-align:center;
  opacity:.95;
}
.sidebar-link.active{
  background:rgba(255,255,255,.16);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.08);
}
.sidebar-link.active::before{
  content:'';
  width:6px;
  height:6px;
  border-radius:999px;
  background:#fff;
  position:absolute;
  left:12px;
}
.sidebar-link{position:relative;}
.sidebar-link span{display:block;}

.topbar-bell{position:relative;}
.topbar-bell-btn{
  width:40px;
  height:40px;
  border-radius:14px;
  border:1px solid var(--cist-border);
  background:#fff;
  color:var(--cist-primary);
  display:inline-flex;
  align-items:center;
  justify-content:center;
  position:relative;
  box-shadow:0 4px 14px rgba(13,59,120,.08);
}
.topbar-bell-badge{
  position:absolute;
  top:-6px;
  right:-5px;
  min-width:20px;
  height:20px;
  border-radius:999px;
  background:var(--cist-primary-2);
  color:#fff;
  font-size:.72rem;
  font-weight:700;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:0 6px;
}
.topbar-notif-panel{
  position:absolute;
  right:0;
  top:calc(100% + 10px);
  width:320px;
  background:#fff;
  border:1px solid var(--cist-border);
  border-radius:18px;
  box-shadow:0 24px 40px rgba(13,59,120,.14);
  padding:1rem;
  z-index:30;
  display:none;
}
.topbar-bell.open .topbar-notif-panel{display:block;}
.topbar-notif-head{display:flex;justify-content:space-between;gap:1rem;align-items:flex-start;margin-bottom:.8rem;}
.topbar-notif-title{font-weight:800;color:var(--cist-primary);}
.topbar-notif-subtitle{font-size:.82rem;color:var(--cist-muted);}
.topbar-notif-total{font-weight:800;color:var(--cist-primary);background:#edf3ff;border-radius:999px;padding:.2rem .55rem;}
.topbar-notif-list{display:flex;flex-direction:column;gap:.5rem;}
.topbar-notif-item{
  display:grid;
  grid-template-columns:12px 1fr auto;
  align-items:flex-start;
  gap:.75rem;
  text-decoration:none;
  color:inherit;
  border:1px solid var(--cist-border);
  border-radius:14px;
  padding:.85rem .9rem;
  transition:.18s ease;
}
.topbar-notif-item:hover{border-color:#bfd0ec;background:#f8fbff;color:inherit;transform:translateY(-1px);}
.topbar-notif-dot{width:8px;height:8px;border-radius:999px;margin-top:.35rem;background:#9aa8bf;display:block;}
.topbar-notif-dot.primary{background:#2F6BFF;}
.topbar-notif-dot.warning{background:#e2a71b;}
.topbar-notif-dot.success{background:#36a069;}
.topbar-notif-dot.info{background:#1695d1;}
.topbar-notif-copy{display:flex;flex-direction:column;gap:.18rem;min-width:0;}
.topbar-notif-copy strong{font-size:.93rem;color:#24324b;}
.topbar-notif-copy small{color:var(--cist-muted);line-height:1.3;}
.topbar-notif-count{font-weight:800;color:var(--cist-primary);}

/* === Chart cards === */
.kpi-card-compact{padding:1rem 1.1rem;}
.kpi-card-sm{padding:.85rem 1rem;}
.kpi-card-sm .kpi-label{font-size:.78rem;}
.kpi-card-sm .kpi-value{font-size:1.65rem;}
.metric-chart-card .table td,
.metric-chart-card .table th{font-size:.87rem;}
.metric-chart-head{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;}
.chart-shell{position:relative;width:100%;}
.chart-shell canvas{width:100% !important;height:100% !important;display:block;}
.chart-shell-xs{height:180px;}
.chart-shell-sm{height:220px;}
.chart-shell-md{height:260px;}
.chart-shell-lg{height:320px;}
.client-panel-compact .chart-shell-xs{height:150px;}
.client-panel-compact .chart-shell-sm{height:190px;}
.client-panel-compact .table td,
.client-panel-compact .table th{font-size:.84rem;}
.client-kpi-row .kpi-value{font-size:1.55rem;}
.client-kpi-row .kpi-card{min-height:90px;}

@media (max-width: 1200px){
  .cist-sidebar{width:220px;}
}
@media (max-width: 991.98px){
  .cist-shell{display:block;}
  .cist-sidebar{position:relative;width:100%;height:auto;border-bottom:1px solid rgba(255,255,255,.08);}
  .sidebar-nav{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:.55rem;}
  .cist-topbar{padding:1rem;flex-wrap:wrap;}
  .topbar-notif-panel{right:auto;left:0;width:min(92vw,320px);}
}


.chart-pagination{
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:.65rem;
  margin-top:.9rem;
}

.chart-pagination-status{
  min-width:72px;
  text-align:center;
  color:var(--cist-muted);
  font-size:.82rem;
  font-weight:700;
}


/* === Metric tables with internal scroll === */
.metric-table-scroll{
  max-height: 320px;
  overflow: auto;
  border: 1px solid #e5edf8;
  border-radius: 14px;
  background: #fff;
}
.metric-table-scroll table{margin-bottom:0;}
.metric-table-scroll thead th{
  position: sticky;
  top: 0;
  z-index: 2;
  background: #f6f9ff;
  box-shadow: inset 0 -1px 0 #e5edf8;
}
.metric-table-scroll tbody tr:last-child td{border-bottom:0;}
.chart-shell + .metric-table-scroll,
.chart-pagination + .metric-table-scroll{margin-top:1rem !important;}
.metric-chart-card .metric-table-scroll::-webkit-scrollbar{width:10px;height:10px;}
.metric-chart-card .metric-table-scroll::-webkit-scrollbar-thumb{background:#c9d8ee;border-radius:999px;border:2px solid #fff;}
.metric-chart-card .metric-table-scroll::-webkit-scrollbar-track{background:#f6f9ff;border-radius:999px;}

/* === Sidebar refresh v2 === */
.cist-sidebar{
  width:280px;
  background:
    radial-gradient(circle at top left, rgba(255,255,255,.10), transparent 26%),
    linear-gradient(180deg, #113f84 0%, #0c3570 52%, #082b5a 100%);
  color:#fff;
  padding:1rem .95rem;
  position:sticky;
  top:0;
  height:100vh;
  border-right:1px solid rgba(255,255,255,.08);
}

.sidebar-surface{
  height:100%;
  display:flex;
  flex-direction:column;
  gap:1rem;
}

.sidebar-brand-card{
  background:linear-gradient(180deg, rgba(255,255,255,.12), rgba(255,255,255,.06));
  border:1px solid rgba(255,255,255,.12);
  border-radius:22px;
  padding:1rem .9rem;
  box-shadow:0 16px 34px rgba(3,14,37,.18);
  backdrop-filter:blur(8px);
}

.sidebar-brand{
  gap:.85rem;
  margin-bottom:.9rem;
}

.sidebar-brand-copy{
  min-width:0;
}

.sidebar-logo{
  width:54px;
  height:54px;
  border-radius:16px;
  padding:.45rem;
  box-shadow:0 10px 22px rgba(8,25,54,.18);
}

.sidebar-app{
  font-size:1.15rem;
  font-weight:800;
  letter-spacing:.01em;
}

.sidebar-sub{
  font-size:.78rem;
  line-height:1.3;
  color:rgba(255,255,255,.84);
  max-width:150px;
}

.sidebar-role-wrap{
  display:flex;
  align-items:center;
}

.sidebar-role-chip{
  display:inline-flex;
  align-items:center;
  gap:.48rem;
  padding:.45rem .7rem;
  border-radius:999px;
  background:rgba(255,255,255,.12);
  border:1px solid rgba(255,255,255,.14);
  color:#fff;
  font-size:.76rem;
  font-weight:700;
  letter-spacing:.02em;
}

.sidebar-role-chip i{
  font-size:.8rem;
}

.sidebar-nav{
  display:flex;
  flex-direction:column;
  gap:.38rem;
  padding:.2rem 0;
}

.sidebar-section-title{
  margin:.1rem .4rem .55rem;
  font-size:.72rem;
  font-weight:800;
  letter-spacing:.12em;
  text-transform:uppercase;
  color:rgba(255,255,255,.58);
}

.sidebar-link{
  display:flex;
  align-items:center;
  gap:.78rem;
  min-height:52px;
  padding:.82rem .92rem;
  border-radius:16px;
  color:rgba(255,255,255,.94);
  text-decoration:none;
  background:transparent;
  border:1px solid transparent;
  transition:background .22s ease, border-color .22s ease, transform .22s ease, box-shadow .22s ease, color .22s ease;
}

.sidebar-link:hover{
  background:rgba(255,255,255,.11);
  border-color:rgba(255,255,255,.10);
  color:#fff;
  transform:translateX(3px);
  box-shadow:0 10px 24px rgba(3,14,37,.14);
}

.sidebar-link.active{
  background:linear-gradient(90deg, rgba(255,255,255,.18) 0%, rgba(255,255,255,.11) 100%);
  border-color:rgba(255,255,255,.18);
  box-shadow:0 14px 28px rgba(2,12,32,.18);
  color:#fff;
}

.sidebar-link.active::before{
  content:'';
  position:absolute;
  left:-.15rem;
  top:50%;
  transform:translateY(-50%);
  width:4px;
  height:28px;
  border-radius:999px;
  background:#fff;
}

.sidebar-link-icon{
  width:34px;
  height:34px;
  border-radius:12px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  background:rgba(255,255,255,.10);
  border:1px solid rgba(255,255,255,.08);
  flex:0 0 34px;
}

.sidebar-link.active .sidebar-link-icon{
  background:rgba(255,255,255,.16);
  border-color:rgba(255,255,255,.16);
}

.sidebar-link-icon i{
  font-size:1rem;
}

.sidebar-link-label{
  flex:1;
  display:block;
  font-size:.96rem;
  font-weight:700;
}

.sidebar-link-arrow{
  color:rgba(255,255,255,.50);
  font-size:.8rem;
  transition:transform .22s ease, color .22s ease;
}

.sidebar-link:hover .sidebar-link-arrow,
.sidebar-link.active .sidebar-link-arrow{
  color:#fff;
  transform:translateX(2px);
}

.sidebar-footer{
  margin-top:auto;
  padding-top:.6rem;
  border-top:1px solid rgba(255,255,255,.08);
}

.sidebar-link-danger{
  background:rgba(255,255,255,.04);
  border-color:rgba(255,255,255,.06);
}

.sidebar-link-danger:hover{
  background:rgba(232,73,73,.14);
  border-color:rgba(255,255,255,.08);
}

@media (max-width: 1200px){
  .cist-sidebar{
    width:250px;
  }
}

@media (max-width: 991.98px){
  .cist-sidebar{
    width:100%;
    height:auto;
    padding:1rem;
  }

  .sidebar-surface{
    gap:.8rem;
  }

  .sidebar-brand-card{
    border-radius:18px;
  }

  .sidebar-nav{
    display:grid;
    grid-template-columns:repeat(auto-fit,minmax(180px,1fr));
    gap:.6rem;
  }

  .sidebar-footer{
    margin-top:0;
    border-top:0;
    padding-top:0;
  }
}